Contact us

For anything about an account, a listing, an enquiry or an order, write to [email protected]. Include the business name and, for an order, the order number. We reply on working days, Monday to Saturday, within one working day.

Manufacturers waiting on verification: the dashboard at seller.sellerhubs.in shows what is still needed. Uploading your GST or Udyam certificate there is the fastest way to be approved.

Complaints about content on the marketplace, about another user, or about how your information has been handled go to the grievance officer:

Name

Ankit Bhati

Email

[email protected]

Subject line

Grievance — [business name]

A complaint is acknowledged within 24 hours and resolved within 15 days of receipt, as the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 require. You will receive a reference number with the acknowledgement; quote it in any follow-up.

A grievance from a buyer about an order is handled under the Consumer Protection (E-Commerce) Rules, 2020, and does not limit your right to approach a consumer forum or any other authority.

To report a listing that is counterfeit, prohibited, or not what it claims, email the grievance officer with the listing's address and what is wrong. Listings under review are hidden from buyers while we look.

SellerHubs is operated from India. The registered postal address is provided in response to any request to the grievance officer, and appears on every GST invoice the marketplace raises.